Are you a great problem solver?
Would you like flexibility of hours?
Do you like working with data, text and imagery? Have an attention to detail?
Are you self-motivated and able to deliver great work both independently and as part of a team?
Do you love online software?
Are you looking to grow your career within an exciting company with a start-up mindset?
Storbie is the easy-to-use online website shop builder for independent retailers. Packed full of ecommerce features, changes can be made quickly and easily without technical knowledge.
Storbie is fast becoming NZ’s leading e-commerce provider with over 110,000 products, 275,000 unique monthly visits, and many millions of dollars’ of transactions processed across our customers’ websites. The Storbie head office is based in Wellington.
As a member of the illustrious Storbie Support Squad, you will be a point of contact for Storbie users. Your priority and ultimate goal will be to provide the best possible support to Storbie customers. We are looking for a people-person who enjoys the limelight, helping others and is a natural user of everyday technology. A confident level of written and oral communication is required.
Storbie is New Zealand’s leading supplier of websites to pharmacies. To assist the pharmacies with their catalogue management, Storbie has recently established a Pharmacy Supplier Network which provides easy access to product and imagery data from their suppliers. You will work with suppliers to help keep their product catalogues up to date. You’ll find this job easier if you are adept in Excel or a similar product.
As you learn about the ever-changing world of ecommerce, working in this dynamic team means your responsibilities will span numerous business functions. You will be someone who takes initiative, is adept at problem solving and is always looking to grow and improve.
This is a part-time, entry-level role that will suit a student or similar individual. The role requires 14-16 hours per week, can be flexible to fit your schedule and will include some time outside of business hours. With Storbie experiencing growth, there is room to expand this role. You will learn about the workings of a sophisticated online and mobile SaaS product and through your interactions with customers, offer input into the future growth of the product and company.
Responsibilities include, but are not limited to:
- General support responsibilities including monitoring various channels and responding to customers in a timely, friendly and helpful manner.
- Sharing insights into customer interactions with other Storbie team members in order to continually update processes and provide excellent support.
- Development responsibilities including communicating and working with the Development Team to release new features.
- Proactively assisting existing customers to ensure their experience with Storbie remains positive.
- Manipulating and quality-assessing product catalogues & imagery and importing them into the Storbie system.
If you’re a fun and friendly team player with a passion for technology, let your talents shine and develop your skills by working with the delightful bunch at Storbie. Apply today and join the Squad!
Applicants for this position are required to have New Zealand residency or have a valid New Zealand work visa. Please note this position is based at our Wellington office.
To apply, please send your CV and cover letter to firstname.lastname@example.org.