Tips, Tricks & Ecommerce Trends

You need to be part of Cyber Monday, here’s how to get involved

With just over a month until Christmas, the serious shopping season is upon us.

And while promotions are starting earlier and earlier as retailers try to get the jump on their competition, there’s no doubt consumers still expect the big deals to be on offer for Black Friday through to Cyber Monday (Nov 24-27). And yes, that includes Kiwi consumers too.

Black Friday is infamously one of the craziest days in American retail, as people would literally stampede to find a bargain. But with the mix of injuries occurring in store, the international interest in the sales, and the growth in e-commerce, it was only a matter of time before the deals moved online.

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In New Zealand, it’s officially the silly season when “Creepy Santa” appears on Auckland’s Queen Street.

In 2005, Cyber Monday was introduced by online retailers wanting a piece of the action. It was the 12th biggest shopping day that year, and by 2012 had claimed the number one spot.

Now with global deals and the varying time zones that come along with that, it’s fast becoming Cyber Weekend; offers starting online around the world on Friday and running for four days. There’s even a “Small Business Saturday” during the weekend to encourage shoppers to focus on the little guys too!

So, why do you need to be involved? As the adage says, “you’ve got to be in to win”, and that absolutely applies here.

In 2016, Cyber Monday hit a new record in the US with $3.45 billion, the first time that online sales in a single day passed the $3 billion mark. In New Zealand, online spending increases year on year across the Cyber Weekend, last year with a bump of 35%, meaning there’s plenty of Kiwis keen to shop during this time, too.

So, we know consumers want to spend, but it’s up to you to take advantage of this. And Storbie’s done the homework on what you need to do to prepare.

Be different, be you
You don’t need to match what the big retailers are doing, after all that’s not why people come to you in the first place. You also don’t need to have lots of products at hugely reduced prices. Select a few main specials to feature, but also think about shipping deals and offers for click and collect (20% off your next purchase when you collect in store, anyone?) Read more on activating discounts here.

Know your target
You’re going to need to be more specific than “anyone and everyone” here, and the smaller the business, the more focus is required. Decide on two or three types of people that you want to attract and create a few deals for each of them. If it helps, picture your best customers (or even a friend) coming into your store, and the main items they’re likely to want to purchase.

Cyber MondayKnow your offer
Are you just doing a one day sale on Cyber Monday, or running promotions across the four days? Will deals swap out daily/hourly or will you have set deals for the full promotion time? Remember to keep it simple if this is your first time taking part.

Dare to Drop Prices
You don’t have to discount everything. It’s better to do one big deal really well, than lots of little deals half-baked. Consider one well-promoted loss-leader supported by smaller discounts across a variety of products. That main product may only need to be available for a limited time, too.

Tease the deals
Spread the word of your involvement and what type of specials will be on offer. Include the information in emails, social media posts, and on your website. Remember, once the deals are teased you will have to follow through to avoid disappointing shoppers. This is where you can really catch the attention of shoppers with offers like “1 only at 70% off!” or “Free Shipping All Weekend!”

Freshen up content
Have a look through your website and shop to ensure all content is up-to-date and welcoming. It’s also a good idea to look at stock levels, as there’s nothing worse for shoppers than going to a site to find only three out of 20+ items are available to purchase. You also want to make it clear for shoppers when they visit your site that there’s a sale on, so consider how images can help you do this clearly.

It’s not just about the sales
Okay, it’s a lot about the sales, but this is also your chance to engage new clients, so make sure you give shoppers a reason to come back once the promotion is over. This may be an offer for free shipping next time they purchase, or asking them to sign up to your mailing list.

Need help setting up these promotions? Read about capturing email addresses for your mailing list here. . And for creating discounts and vouchers, read our support article here.
Or simply contact our friendly support team for help at support@storbie.com

Cyber Monday is 27 November this year, with the weekend of sales beginning Black Friday 24 November. 

Optimising for local search: How to make sure your Google Business listing is up to date

Local SEO (search engine optimisation) is an important strategy for all businesses, especially small to medium sized businesses which somewhat rely on their locality to serve customers (think your local pharmacy, local Italian restaurant, or local mechanic).

One of the first tactics we always suggest to business owners wanting to improve their local search ranking is to take advantage of the free Google Business tool. In this article we look at why local search is important and how you can turn the thousands of local searches performed every day into paying customers.

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Tips For Responding to Positive and Negative Online Reviews

Positive customer reviews provide a healthy competitive advantage for your business. That’s why we included testimonials in our list of 12 ecommerce website must-haves to win over new customers.

When a customer takes the time to write a review about your business – whether good or bad – it is important that you respond. In this article we provide tips for collecting positive reviews, how to respond to reviews and, in the case of a negative review, how to turn an unhappy customer into a happy one. (more…)

8 Free Photo Editing Software Alternatives to Photoshop

When it comes to image editing, many people turn to Photoshop. For small business owners who may not have the time to learn the workings of this complicated application, or the money to invest in the expensive software, what other image editing programs are available to ensure your ecommerce product images look their best? We look at 8 free alternatives to Photoshop.

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10 Ways For Pharmacies To Connect With Their Local Community Via Social Media

This Storbie article appeared in the June issue of Contact – the magazine for members of the Pharmacy Guild of NZ.

Pharmacies are an extremely important part of any community. A successful pharmacy represents successful relationships and a strong level of trust with members of the community. Social media allows you to amplify these relationships and connect with more members of your community. These 10 simple social media content ideas for pharmacies will help you achieve this.

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10 Simple Content Ideas To Keep Your Pharmacy Website Updated

Keeping your pharmacy website updated with fresh content is a key factor in getting the most value out of your website. In this article we explain:

  • Why having an up-to-date website is so important
  • How to easily edit your website yourself to stand out from the crowd, with inspiration from other sites
  • 10 website content ideas, why each is valuable and how to implement them!

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Ecommerce marketing guide for your online store

Marketing Ideas To Promote Your New Online Store

So your shop is now live! Now what? We’ve put together this handy guide for ecommerce stores to help you on your way to a successful and profitable online business.

The most successful online shops are those that combine both online and offline marketing to draw people to their site. Bricks and mortar stores can rely on a bit of foot traffic, but the internet doesn’t offer that luxury. Over time you may generate traffic from search engines such as Google (read on for how to help this along) but to get started you will be relying on more direct methods, such as past customers, word of mouth, social networking and traditional advertising. Here are a bunch of ideas to kick-start your marketing and develop a long-term plan that works.

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product photography

Simple Product Photography Tips From A Professional Photographer

Keith Bennett, professional photographer, shares why he thinks product photography is one of the most important considerations for your website, and 5 simple product photography tips to remember when shooting your products or working with someone to do so. (more…)

7 Ways Retailers Can Support A Physical Store With An Online Presence [Slideshare]

Retailers whose business and products are more visible online attract more customers into their store. It’s not just about online sales.

88% of consumers who search for a type of local business on a mobile device call or go to that business within 24 hours.

How can retailers be visible online in ways that support physical retail? (more…)

Your 2 Minute Workout – Shape Up Your Online Store With These 6 Easy Moves

We don’t mean to be fickle, but it’s a reality that the presentation of your online store has a big impact on whether visitors hang around to browse your products, whether they decide to buy, and whether they tell their friends about your website.

In other words, the look of your online store can have a direct effect on sales.

It also helps to refresh the look of your site from time to time so customers can see that you’re active online and your content is not outdated.

However, we know you don’t have hours to spend customising your website when you’ve got a business to run. No sweat! If you’re looking to freshen things up, here’s how you can spruce up your Storbie store in 6 simple steps by editing your page, navigation and button styles, fonts, and image sizes. 

It shouldn’t take more than 2 minutes — we timed it! That’s a tiny investment of your time which should result in longer visits to your site and more sales. (more…)